Tuesday, February 11, 2014

How To Troubleshoot Email In Outlook 2010 And 2013

Microsoft Outlook is an email client developed by Microsoft. It functions as a great personal information manager. In Outlook, there’s a lot you can do apart from sending and receiving emails, like task allocation, scheduling, creating events, etc. In this article, we will see how to troubleshoot Email in Outlook.

You can use the following information to troubleshoot common Outlook problems or issues that come up while you’re setting up email in Outlook. Here are the steps:

Ensure that you can connect to Workspace Mail

First and foremost, connect to Workspace Mail from your web browser for ensuring that you have an account, and that your user name and password work.

In case you cannot log in, double-check that your email account is set up, and that you have the correct email address and password. Then you might need to contact the system administrator who set up your account.

Verify your Settings
Adding server and account information can be tricky; it is easy to mistype a letter or two. So, double-check that you are using the correct incoming and outgoing servers, email address, and password to connect to your email account.

Your server names might also be different compared to the default setup, as it depends on which type of email plan you have, and where you purchased it.

Try Different SMTP Ports

Usually, SSL and port 465 should work most of the time. In case you can receive email, but if you are not able to send any messages from Outlook, then check again that you are using the correct port number.

Change your Outlook SMTP Port Settings
  • In Microsoft Outlook 2010, you can click on File, and then click on Account Settings.
  • You can select the account you want to change, and then click on Change.
  • You can click on More Settings... and then select the Advanced tab.
  • Then next to Use the following type of encrypted connection, you can select SSL.
  • Then, next to Outgoing Server (SMTP), you can type 465. Now click on the OK button, and then click on Next.
  • In case those settings do not work, you can repeat steps 1-3 and then select None for Use the following type of encrypted connection. You need to try these other ports for Outgoing server: 80, 3535, and 25.
  • Then click on the OK button and then the Next button to see if the other ports will work.
If you are unable to resolve the issue even after following the above three steps, call Customer Support and get them to look into the matter for you. They’re well versed in dealing with such Outlook problems; so they’ll sort the whole thing out in a blink.

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